FAQ

We want returns to be a breeze! If you need more info on our Returns Policy, scroll down. Returning an unwanted item? We get it, sometimes things just don't work out. As long as it's in its original condition, we accept returns for free, subject to the rules below. None of these rules affect your statutory rights. Regardless of where your items were shipped from, you can follow our usual returns process. Return within 28 days for a full refund via the original payment method. Return within 29-45 days for an SL Creations gift voucher. We aim to refund within 25 days of receiving the item. If you can't return it within the time frames, get in touch, but any refund will be at our discretion. After that, we don't accept returns. If you try, we may send it back and ask you to cover delivery costs. Final Sale items are not eligible for returns, exchanges, or refunds, except in exceptional circumstances. This doesn't affect your statutory rights. Ordered with Klarna? Return within 28 days for a full refund. Return within 29-45 days for an SL Creations gift voucher. Klarna installments still apply. SL Creations isn't liable for these installments or additional charges, so pay them off in full! For more on returns with Klarna, click here. Original condition is key! Certain items can't be returned for refunds, including: Underwear if the hygiene seal is broken Swimwear if the hygiene seal is broken Pierced jewelry if the seal is broken Face coverings if the seal is broken. None of this affects your statutory rights. Try items on like you would in a shop, but don't wear them out. If an item is returned damaged, worn, or in an unsuitable condition, we won't refund and may send it back to you (and ask you to cover delivery costs). All items are inspected on return. Responsibility: Returned items are your responsibility until they reach us. Pack them properly to avoid damage. Get proof of postage in case you need to contact us. We're not responsible for items returned by mistake. If we can locate them and you want them back, we may ask you to cover delivery costs. Fair use: If we notice unusual return patterns, we might deactivate your account. If this happens and you think it's a mistake, contact Customer Care. If your account is deactivated and you need to make a valid return, contact Customer Care for a returns label (you'll cover the return costs). We reserve the right to take legal action if returned items don't match what you ordered. Want to exchange an item? We don't offer exchanges. Return the unwanted item and place a new order. Returning a faulty or incorrect item? Click here for more on faulty products or here for incorrect items. New online returns policy: SL Creations is going paperless! No more paper return slips. Create your return through your SL Creations account. For now, you'll need to print a returns label, but we're working on alternatives. Click here for more info on how to return.

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights. Also remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.

If you return an item within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. If you return an item within 29 and 45 days of the item being delivered to you or available for collection, we'll give you an ASOS gift voucher for the amount equivalent to the price you paid for the item. We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

We aim to refund you within 25 days of receiving the returned item into our warehouse. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

Final Sale

Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds, other than in exceptional circumstances. This does not affect your statutory rights.

Not feeling your order? No problem! You can return it for free. We don't do exchanges, so you'll get a refund once we get your item back. Need a different size or color? Just place a new order. Remember, all returns are inspected. If the item's not in its original condition (tags removed, signs of wear), we might have to send it back to you. Keep it fresh!

• Your refund will still go back onto the card used on your order as long as the card account is still open.

• When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card.

• If you have any issues seeing your refund 14 days after it was completed by us, please get in touch by clicking 'Contact Us Now'.

Returning an order within 29 to 45 days of the item being delivered to you or available for collection? A gift voucher for the full amount of the items you return will be locked to your account ready for you to use on your next purchase.

Prices can change with trends, stock, and promos. Unfortunately, we can't adjust prices or offer refunds/credits for price differences after purchase. Stay stylish!

Track your order

All you need to do is log into 'My Account' and select the order you want to track.

Click the 'Track Order' button to track your package.

Check the estimated delivery date

You’ll find this date in your Order Confirmation email and by checking 'My Orders' in 'My Account'.

Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, go to 'Track Order' in your account.

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.

I'm still waiting for my order

Has your estimated delivery time elapsed? Please allow an extra few days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.

If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you.

Want to know if we'll restock an item? If it's in your saved items, you can get notified through the SL Creations app. Just make sure you're opted into push notifications, tap 'Notify Me' next to the item, and we'll alert you if it comes back. Be quick though, restocks can fly off the shelves! If it goes out of stock again, sign up for notifications once more. Looking for something similar? Use the search box or Style Match on our app by tapping the camera icon to upload a pic. Check our Back in Stock section too. Note: Notifications are app-only for now!

Oh no! Missing an item? No worries, we've got your back. First, check if we've sent your items in separate packages. Peek at your emails (including spam) for any updates. Log into 'My Account' and check 'My Orders' to see if your order was split. If an item was out of stock, we might've emailed you about it. Still missing something? Let us know within 30 days of delivery, and we'll sort it out!

We want to fix any issues with incorrect items straight away.

If one of the items you received isn't what you ordered, please send it back to us and once inspected, we'll refund you as soon as it arrives back at our warehouse.

To create your return, simply log into ‘My Account’ and click ‘Create Return’ next to the order you’re sending back. Don’t forget to select ‘incorrect item received’ as your reason for return.

If you still want the item and it's in stock, please order it through our website as normal. The easiest way to do this is to log into 'My Account', view your original order, and then add the item to your shopping bag.

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

Please note that items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds, other than in exceptional circumstances. This does not affect your statutory rights.